Return/Refund Policy
We provide 365 days returns for your peace of mind*
*subject to conditions.
Items may be exchanged and returned within 365 days of purchase if:
- There is proof of purchase (Store Receipts/ Online Order Invoice)
- The item is in its original condition with all original tags and labels attached
- The items are not worn, washed, or damaged & will be in original condition
Items not acceptable for exchange or refund:
- Tag is removed
- Used and washed
- Hosiery
- Undergarments
- Face masks
- E-Gift voucher
- Sales item
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchange & Return Instructions
(If you can’t drop by our factory outlet in Brisbane)
Step 1- Complete the Return Request
Make sure that your items meet our Exchange & Return policy above
Click here to start your return from our Returns Center
Step 2- Pack Items
Once the refund/return has been confirmed, please reuse our Claybourn Satchel by turning it over and storing your items in it
Print your return label sent to your email and attached it securely to the bag.
Step 3- Drop Package Off
Bring your package to your nearest AU Post office and our customer service will be in touch with you when we receive your package
In case you are not sure how to use the return center, you also can contact us at info@claybourn.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@claybourn.com.au
* Return Post Cost
If the product you receive is defective or damaged, we will cover the return postage cost at standard post rates. However, if you decide to return an item due to a change of mind, you will be responsible for the return shipping costs. An exception applies if you choose to keep at least one of the items from your order; in that case, you are welcome to purchase multiple items at any time.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
