We provide free returns for your peace of mind*

*subject to conditions.

Items may be exchanged and returned within 30 days of purchase if:

  • There is proof of purchase (Store Receipts/ Online Order Invoice)
  • The item is in its original condition with all original tags and labels attached
  • The items are not worn, washed, or damaged & will be in reasonable condition

Items not acceptable for exchange or refund:

  • Tag is removed
  • Used and washed
  • Hosiery
  • Undergarments
  • Face masks
  • E-Gift voucher
  • Sale item

Exchange & Return Instructions

(If you can’t drop by our factory outlet in Brisbane)

Step 1- Complete the Return Request

Make sure that your items meet our Exchange & Return policy above

Click here to start your return from our Returns Center

 

Step 2- Pack Items

Once the refund/return has been confirmed, please reuse our Claybourn Satchel by turning it over and storing your items in it

Print your return label sent to your email and attached it securely to the bag.

  

Step 3- Drop Package Off

Bring your package to your nearest AU Post office and our customer service will be in touch with you when we receive your package

 

* Return Post Cost

If there is any defect or damage to the product upon receiving the order, we will cover the return postage cost (standard post rates only). If you simply change your mind, you will have to pay for the return shipping, and the initial shipping & handling fee will not be returned.