Shipping in Australia
Standard Shipping (delivered in 4-10 business days)
Orders over $99 - Free of charge
Orders at or under $99 - $10.90 flat fee
Shipping Outside of Australia
International Shipping (delivered in 2-4 weeks)
Orders over $299 - Free of charge
Orders at or under $299 - $99 flat fee
* We, the seller/shipper, will not be responsible for destination charges such as custom duty, VAT and CESS for all international shipments that may be imposed from the destination country. The customer is responsible to pay for the above.
Tracking your order
All our items are sent with detailed tracking information via Australia Post and will be emailed to you once the item has been dispatched. If you wish to be updated by phone call please provide a contact number before you proceed with the order.
Your order will typically ship within five business days from the date of your order -- usually much sooner! Once it's been shipped, we'll notify you via email with a tracking link, so you can track its package on its way to you. This will be sent to the email you provided during checkout.
If you do not receive tracking information from us within six business days of your order, feel free to contact us and we'll be glad to help.
Time frames Explained
The time frame for order delivery is divided into two parts:
Part 1: Processing Time
Order verification, tailoring, quality check, and packaging. All orders are sent to our product team for dispatch within 1 business day after the order is placed. They then process the order, which can take an additional 1–3 days.
Part 2: Shipping Time
This refers to the time it takes for items to be shipped to the destination, after the processing time and is reliant on the shipping provider to deliver the item to you and your location.
Within Australia, it typically takes 4-10 business days, whereas internationally, it can take 2-4 weeks unless there is significant logistical disruption
Please note if there are COVID-19 or other unforeseen events, some delivery time frames may be impacted.