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Shipping in Australia

Standard Shipping (delivered in 4-10 business days)

Orders over $99 - Free of charge
Orders at or under $99 - $9.90 flat fee

Shipping Outside of Australia

International Shipping (delivered in 2-4 weeks)
Orders over $299 - Free of charge
Orders at or under $299 - $49 flat fee

* We, the seller/shipper, will not be responsible for destination charges such as custom duty, VAT and CESS for all international shipments that may be imposed from the destination country.

Tracking your order

All our items are sent with detailed tracking information via Australia Post and will be emailed to you once the item has been dispatched. If you wish to be updated by phone call please provide a contact number before you proceed with the order.

Your order will typically ship within five business days from the date of your order -- usually much sooner!  Once it's been shipped, we'll notify you via email with a tracking link, so you can track its package on its way to you. This will be sent to the email you provided during checkout.

If you do not receive tracking information from us within six business days of your order, feel free to contact us and we'll be glad to help.

Time frames Explained

The time frame for order delivery is divided into two parts:

Part 1: Processing Time

Order verification, tailoring, quality check, and packaging. All orders are sent to our product team for dispatch within 1 business day after the order is placed. They then process the order, which can take an additional 1–3 days.

Part 2: Shipping Time

This refers to the time it takes for items to be shipped to the destination, after the processing time and is reliant on the shipping provider to deliver the item to you and your location.

Within Australia, it typically takes 4-10 business days, whereas internationally, it can take 2-4 weeks unless there is significant logistical disruption

Please note due to COVID-19 and other unforeseen events some delivery time frames may be impacted.

We provide free returns for your peace of mind*

*subject to conditions.

Items may be exchanged and returned within 30 days of purchase if:

• There is proof of purchase (Store Receipts/ Online Order Invoice)
• The item is in its original condition with all original tags and labels attached
• The items are not worn, washed, or damaged & will be in reasonable condition

Items not acceptable for exchange or refund:

• Tag is removed
• Used and washed
• Hosiery
• Undergarments
• Face masks
• E-Gift voucher
• Sale item

Exchange & Return Instructions

(If you can’t drop by our factory outlet in Brisbane)

Step 1- Complete the Return Request

Make sure that your items meet our Exchange & Return policy above

Click here to start your return from our Returns Center

Step 2- Pack Items

Once the refund/return has been confirmed, please reuse our Claybourn Satchel by turning it over and storing your items in it

Print your return label sent to your email and attached it securely to the bag.

Step 3- Drop Package Off

Bring your package to your nearest AU Post office and our customer service will be in touch with you when we receive your package

* Return Post Cost

If there is any defect or damage to the product upon receiving the order, we will cover the return postage cost (standard post rates only). If you simply change your mind, you will have to pay for the return shipping, and the initial shipping & handling fee will not be returned.